05-02-2016 21:09
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05-02-2016 21:09
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Answered! Go to the Best Answer.

Accepted Solutions
05-02-2016 23:33
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05-02-2016 23:33
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According to this help article you have 24 hours to accept a challenge:

05-02-2016 23:33
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05-02-2016 23:33
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According to this help article you have 24 hours to accept a challenge:

05-02-2016 23:46
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05-02-2016 23:46
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05-07-2016 09:53
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05-07-2016 09:53
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i cant get challenges to update at all....fitbit works fine and updates to the phone but my challenges won't update.

05-07-2016 18:42
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05-07-2016 18:42
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well...aint gotta worry about any challenges now....my phone is in several pieces

05-26-2016 10:04
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05-26-2016 10:04
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Hey my friend @jamrow38, welcome to the Community ! Below are possible reasons for this issue:
1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
4. All challenge participants are not in the same time zone.
I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.
Hope that helps!
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