Charge 2 Not Syncing with Android 9, Galaxy A8

[psers2]

My Samsung A8 updated to Pie 9.0 meaning my fitbit charge 2 wouldn't sync properly. It was sync my steps and activity but not push notifications. Fitbit told me it was a faulty device and I sent me a new one. I couldn't sync and download  the firmware on that one so they sent me another new one. My bluetooth wont even connect to this one. Over two weeks with no fitbit and I've had enough.

I've tried following the troubleshooting options but my phone doesn't seem to have the apps and notification option or background limitations.

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @psers2.

Thanks for bringing this up and trying to go through all of those steps, and replacement, to get your Charge 2 to sync correctly.

In this case I'd like to ask you to confirm if you have tried to following: turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue.

We thank you for all your patience while we continue to work on this effort. Let us know if you have any further questions.

[psers2]

I have tried all the above to no luck. I am still unable to get my phone to even find the new tracker.

Get Outlook for Android

[LanuzaFitbit]

Hello @psers2.

Thanks for your quick reply and confirming that you have tried what I asked above. 

I will be sure to bring this up. As I mentioned in my post above, our team is aware of the situation and it is being looked into.  We'll be sure to post about it as soon as we receive any updates.

Let me know if you have any further questions.

[Silkyk]

Following for the same issue 

[Chanchitina]

You havent solved this issue since June? Not even a comment so people can hope for the best, meaning that shortly we would be able to use the device for which we paid and its now useless. Stop selling these devices if your not capable of making them sync. 90% costumers suffering syncing issues and you do nothing. Shame on you, Fitbit 

[duskyjewel]

It does seem that Fitbit really doesn't care about its Charge 2 customers.

This does not encourage me to consider buying newer devices.  Why would I throw money at a company that clearly doesn't care about its loyal users?  Three members of my family have been using Charge 2's for over two years.