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Charge 2 Syncing issues help

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‎01-27-2017 13:18 - last edited on ‎01-30-2017 06:52 by Moderator Alum

‎01-27-2017 13:18 - last edited on ‎01-30-2017 06:52 by Moderator Alum

I have just upgraded to a charge 2 from a flex. I'm having an issue with it syncing to my phone. It did it earlier in the day but can't get it to sync at all now. The amt of steps are on the tracker itself but won't convey to the phone. Any help?

 

 

Moderator Edit: Updated Subject For Clarity.

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‎01-30-2017 04:47

‎01-30-2017 04:47

Hi @Christine55, Its really nice to have you here in our Community. I suggest to try the following recommendations and troubleshooting steps suggested in the following post: Having trouble syncing? (here's how to fix this).

 

Hope this helps. If the issue persists you can find mere here for more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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2 REPLIES 2

‎01-30-2017 04:47

‎01-30-2017 04:47

Hi @Christine55, Its really nice to have you here in our Community. I suggest to try the following recommendations and troubleshooting steps suggested in the following post: Having trouble syncing? (here's how to fix this).

 

Hope this helps. If the issue persists you can find mere here for more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎01-30-2017 06:39

In response to RobertoME

‎01-30-2017 06:39

It is now working, had a problem with my fitbit app updating. It is now working. Thanks
Sent from my Verizon 4G LTE Smartphone
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