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Charge 2 Won't Connect

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‎05-14-2017 21:06 - last edited on ‎05-20-2017 08:08 by Moderator Alum

‎05-14-2017 21:06 - last edited on ‎05-20-2017 08:08 by Moderator Alum

Hello, I recently bought a Fitbit for my mother and am having issues connecting the device to her phone.

 

What happens during the "Set up a Device" phase is the Fitbit App requests a code which I get from the Charge 2. I input the code only for it to get stuck on "Connecting..." until it times out and displays a "Not working?" screen.

 

Stuff I've Tried:

1. Turning off/on both Location and Bluetooth.

2. Reinstalling the Fitbit App from the Google Play Store.

3. Restart the Fitbit Device.

4. Restart the phone.

 

Specs:

- LG G3

- Android 5.0.1 with Lollipop

- Fitbit Charge 2 (v22.20.17)

 

Moderator's edit: Edited title for clarity. 

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2 REPLIES 2

‎05-16-2017 06:13

‎05-16-2017 06:13

I deleted my Fitbit Charge 2 because of syncing issues, now I can reconnect the device to the phone?

 

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‎05-20-2017 08:03 - edited ‎05-20-2017 08:07

In response to Tooter

‎05-20-2017 08:03 - edited ‎05-20-2017 08:07

Hey, @Popcorniom @Tooter ! Welcome to the Forums! Man Happy Please make sure that you are using a compatible mobile device. After that make sure that you restart your tracker a few times in a row and then try to set it up again. 

 

If this doesn't resolve the situation please try to set up your tracker using a computer, you need to download the Fitbit Software and follow the instructions for setup either using a dongle or via Bluetooth if your computer has that option. 

 

This should get you back on track, let me know! 

Solange | Community Moderator, Fitbit
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