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Charge 2 don't sync with one plus 6 (android 9.0)

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‎01-07-2019 04:09

‎01-07-2019 04:09

I have an one plus 6 with Android 9.0 and since the update my charge 2 don't sync with the app on my phone. 

 

There is some solution for my problem? 

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1 BEST ANSWER

Accepted Solutions

‎01-08-2019 07:01

‎01-08-2019 07:01

@DuarteMatos Welcome! Thanks for being part of our Community! Sorry to hear that you tracker isn't syncing with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 

 

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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1 REPLY 1

‎01-08-2019 07:01

‎01-08-2019 07:01

@DuarteMatos Welcome! Thanks for being part of our Community! Sorry to hear that you tracker isn't syncing with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 

 

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes