Charge 2 lockout after trying software update

[Soggyspaniel]

Hi have charge 2 that wanted to update software on marginal connection​ and came up with ! Symbol and even full reset will not restart any suggestions currently it is knackered

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @Soggyspaniel, welcome aboard to the Fitbit Community. Make sure your tracker is charged, since a firmware update can take several minutes and is demanding on the battery. If the tracker is not responding please try these steps:

• Log out of your Fitbit App
• Force quit the App
• Restart your Charge 2, 3 times in a row
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Update the Firmware version of your Charge 2 
• Sync right after finishing the update

Hope this helps and keep me updated how it goes. 

[Soggyspaniel]

Thanks for information have tried half dozen times over past few days but still fail to update screen appears on app but watch still just shows "i" oddly still counts steps and downloads just cannot show anything on watch currently unhappy as did not want to spend an African safari trying to sort out a bloody watch please help

[Soggyspaniel · Accepted solution]

Success by deleting the watch from account  and adding as new device following usual procedure it does update and now works 

So in summary it seems the installation protocol is far more powerful than the normal update hope this helps 

[RobertoME]

Hello @Soggyspaniel, thank you for sharing the steps you have tried to resolved the update issue you were experiencing. I'm sure this will help other user who might go through a similar scenario.

See you around and don't forget to stay tune to the Fitbit Community!