Charge 2 no longer receiving text messages

[Ozo59]

My Charge 2 no longer receives text messages. I only see the senders name. I have a Samsung phone/Android.  This issue started in July and has been going on for 5+ weeks. Fitbit helpdesk says they are working on it. This is an unusually long time to fix the problem. 

[SteveH]

Sadly, this is not that unusual. You can keep up to date with their progress in the main thread for this issue at https://community.fitbit.com/t5/Android-App/Text-Msgs-only-show-Sender-s-name/td-p/3637357

[Ozo59]

I understand Fitbit is working on a fix since early July. It's almost September.

Isn't this taking too long to resolve!!!!

Regards 

Ozo59

[SteveH]

Certainly it's taking longer than you and I would like. You might want to comment in the main thread for this issue as that's the one fitbit are monitoring / updating.