help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 no longer receiving text messages

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2019 06:05

‎08-20-2019 06:05

My Charge 2 no longer receives text messages. I only see the senders name. I have a Samsung phone/Android.  This issue started in July and has been going on for 5+ weeks. Fitbit helpdesk says they are working on it. This is an unusually long time to fix the problem. 

Best Answer
0 Votes
3 REPLIES 3

‎08-20-2019 06:11

‎08-20-2019 06:11

Sadly, this is not that unusual. You can keep up to date with their progress in the main thread for this issue at https://community.fitbit.com/t5/Android-App/Text-Msgs-only-show-Sender-s-name/td-p/3637357

Best Answer

‎08-24-2019 02:32

In response to SteveH

‎08-24-2019 02:32

I understand Fitbit is working on a fix since early July. It's almost September.

Isn't this taking too long to resolve!!!!

Regards 

Ozo59

Best Answer
0 Votes

‎08-24-2019 02:34

In response to Ozo59

‎08-24-2019 02:34

Certainly it's taking longer than you and I would like. You might want to comment in the main thread for this issue as that's the one fitbit are monitoring / updating.

Best Answer
0 Votes