Charge 2 not connecting to Samsung J3 after factory reset

[SunsetRunner]

Hi Fitbit users!

I have problems as I got my dad's Charge 2 and synced with my phone (Samsung J3 2017). I had too take it to the service, then synced it with the temporary phone S6. Then got my J3 back and synced it. Then I did a factory reset on my phone as it was quite slow and since then it does not allow me to pair the phone with the Charge2. I already went to the account settings and removed both devices. Nothing changed. Please help me how to proceed because I cannot sync with my phone. 😞

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@SunsetRunner Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you can't use your Charge 2 with your Samsung J3 phone. Go to your phone's bluetooth settings area and remove all devices listed there. Restart your phone and restart your tracker by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

Make sure the Fitbit app has the necessary permissions (settings > apps > Fitbit > permissions) and retry the setup.

Let me know how it goes!

[SunsetRunner · Accepted solution]

Hi! Thank you so much for the quick response! It worked! I also removed all devices and reinstalled the app and then bluetooth found the device and I could pair them. Thanks again for the kind help.

[AlvaroFitbit]

@SunsetRunner sorry for the late reply. Really happy to hear that your tracker is now working and thank you for describing what you did as this may help other members in the same situation. I hope you can reach your fitness goals in no time.

I'll be around!