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Charge 2 not setting up

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‎11-23-2017 21:09 - edited ‎11-23-2017 21:12

‎11-23-2017 21:09 - edited ‎11-23-2017 21:12

 Today I bought a charge 2 and I tried to set it up but every time it doesn't work, I have a Huawei P8 lite 2017. Sometimes I managed to "find"  the fitbit but then it didn't connect. What should I do? Also the version showed on my phone is not the same as the one showed on the fitbit

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‎11-24-2017 13:24

‎11-24-2017 13:24

@Lucrenzia, are you trying to set up the Charge 2 using the Fitbit app Account screen, with Set up a Device, or using the phone's Bluetooth settings?  The latter will not work.  To try again, exit the Fitbit app, open the phone's Bluetooth settings, and see if the Fitbit device is there - if it is, select it and Forget the Device.  Close the phone's settings, and re-open the Fitbit app, select the Account screen and select Set up a Device. Follow the on-screen instructions to complete the setup.

 

The firmware version on the Charge 2 and the one displayed in the app will not match until the setup is completed, and the app downloads/installs an upgrade to the tracker.

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‎11-24-2017 13:24

‎11-24-2017 13:24

@Lucrenzia, are you trying to set up the Charge 2 using the Fitbit app Account screen, with Set up a Device, or using the phone's Bluetooth settings?  The latter will not work.  To try again, exit the Fitbit app, open the phone's Bluetooth settings, and see if the Fitbit device is there - if it is, select it and Forget the Device.  Close the phone's settings, and re-open the Fitbit app, select the Account screen and select Set up a Device. Follow the on-screen instructions to complete the setup.

 

The firmware version on the Charge 2 and the one displayed in the app will not match until the setup is completed, and the app downloads/installs an upgrade to the tracker.

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