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Charge 2 not syncing Solution

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‎01-24-2017 10:51 - last edited on ‎01-25-2017 08:02 by Moderator Alum

‎01-24-2017 10:51 - last edited on ‎01-25-2017 08:02 by Moderator Alum

Good Day,

 

My charge 2 stop syncing yesterday around noon. I tried turning my phone off and on, and reinstalling the fitbit app. But, nothing was working. I just deleted my Charge 2 all together from my phone, and did a hard reset on the actual device. Which is just hooking it up to the charger instelf and holding down the on button for two or three seconds and letting go. After it rebooted, I then tried re-pairing it with my phone and it worked and is syncing perfectly now. Hope this helps anyone who is having this issue.      

 

Moderator Edit: Updated Subject for Clarity

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‎01-25-2017 08:00

‎01-25-2017 08:00

@TomBRog Thanks for joining the Fitbit Community! Wow, this is an amazing workaround. Thanks you very much for sharing this, I'm sure this will help other users who might be experiencing the same kind of issues. 

 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with, check this friends thread to add some! 

 

See you around! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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