Charge 2 not syncing with Android phone

[Jacpr]

Why so hard to sync Fitbit devices each time Android updates to a new version.

I had a flex and each Android update had to wait until the next couple of release for the. To fix it. 

Now I have a Charge 2 and is been almost 2 years I think that is broken. Software finds the device I enter the code and can't finish the connection. 

I'm not buying more Fitbit because of that. Even a freaking $20 headset pairs better that fitbit device. 

I have deleted, installed and given all permissions available and sync does not work. It makes me believe is on purpose to push you buy a new device and is not going to happen. Hate apple products but looks like I'm buying an apple watch.

[AlvaroFitbit]

@Jacpr I hope you're doing well!

Sorry to hear about this and thank you for troubleshooting this issue. I suggest you refresh the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Hope this helps.

[Jacpr]

Hello Alvaro,

Thanks for the information but been there done that. Im always stuck when
the PIN for the device is entered and then the app cannot communicate.

I even try to use the windows application with the same results. Funny
thing is that works with older versions of Android the last time I tried.


-Jose

[AlvaroFitbit]

@Jacpr thank you for the update. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

[Jacpr]

Hello All,


I manage to fix the problem of adding a device using an old Android phone
that I had.

I added the device on my old phone and later noticed it was also added to
my Pixel 3.

Since then the device sync without the need of the old phone.


-Jose