03-18-2018 06:04
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03-18-2018 06:04
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On Thursday March 16, 2018 the fitbit stopped syncing. it worked perfectly before... I have tried all suggested solutions to no avail... any assistance would be appreciated. I am syncing to a Samsung 7 edge. Thanks
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03-18-2018 06:08
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03-18-2018 06:08
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Was one of things you tried a restart of your Charge 2 using this procedure?
- Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
- Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
- Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
- Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
- Unplug your tracker from the charging cable.
If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.
03-18-2018 06:08
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03-18-2018 06:08
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Was one of things you tried a restart of your Charge 2 using this procedure?
- Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
- Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
- Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
- Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
- Unplug your tracker from the charging cable.
If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.
03-18-2018 07:05
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03-18-2018 07:05
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Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

03-21-2018 08:51
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03-21-2018 08:51
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This worked for me, too - my Charge 2 stopped synching at the same time, and the reset fixed it. But now I can't get it to synch more than once or twice per day. Has something changed at Fitbit Central?
03-21-2018 09:48
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03-21-2018 09:48
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Same problem: no sync since 3/18. Have tried everything in this post and uninstalled app etc. Nothing works.
03-21-2018 18:10
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03-21-2018 18:10
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Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

03-21-2018 20:58
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03-21-2018 20:58
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Usually one reset works but this time I did it 3 times then uninstalled and installed the app and it still wouldn't sync.
03-24-2018 06:04
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03-24-2018 06:04
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After my Fitbit stop syncing I try the rest and now it works great.

04-01-2018 15:45
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04-01-2018 15:45
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Thank you. I am syncing again.

11-05-2018 12:49
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11-05-2018 12:49
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Went all rpond the houses with this one, solution...Tracking services must be turned on with Android 6.0 !!! WHY ?!? #frustrating bad glad it now works. Hope this helps somebody 😉

11-05-2018 12:52
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11-05-2018 12:52
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@DavidNorman wrote:Went all round the houses with this one, solution...Tracking services must be turned on with Android 6.0 !!! WHY ?!? #frustrating but glad it now works. Hope this helps somebody 😉
Corrected - Sorry!

01-15-2019 17:17
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01-15-2019 17:17
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My Charge 2 stopped syncing on Dec 18, 2018. I've tried everything suggested in the troubleshooting guide. I've tried restarting the Charge 2 as suggested here 3 times. I uninstalled and re-installed the app on my phone. Not sure what else to try?
Thanks!
01-15-2019 19:50
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01-15-2019 19:50
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for me most of the time, without having to restarting the Fitbit.

01-16-2019 09:55
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01-16-2019 09:55
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Thank you for replying, Laura! I powered off my phone, turned off and turned on my bluetooth... My phone sees my Charge 2 and is paired with it, but it still will not sync. 😞 I guess I'll call customer support and see what they say. I literally have gone thru every step recommended in the troubleshooting guide...
01-27-2019 01:25
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01-27-2019 01:25
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Worked on the first try! Thank you!!

03-19-2019 13:53
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03-19-2019 13:53
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My Charge 2 stopped syncing - it was not synching well for several days now - but now it has completely stopped. Tried everything here including rebooting several times, reinstalling app etc.

03-20-2019 21:45
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03-20-2019 21:45
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Are you saying restart the FitBit 3 times or try syncing three times? Because I turned Bluetooth off then back on, then restarted the FitBit and it still won't sync. I tried several times.
It worked fine for the last two years up until today. Nothing has changed on this end.

05-24-2019 00:56
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05-24-2019 00:56
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How do you press the button when on charge as button under charger??

05-24-2019 04:25
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05-24-2019 04:25
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Hack47, when the Charge 2 is in the charging cradle, I used my fingernail to press the and hold the power button.

05-24-2019 04:27
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05-24-2019 04:27
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