help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2018 11:40 - last edited on ‎07-12-2018 08:56 by Fitbit Moderator

‎07-07-2018 11:40 - last edited on ‎07-12-2018 08:56 by Fitbit Moderator

For at least a week my charge 2 is having sync issues, hr intermittently not recording and sleep not recording. 

 

 

Moderator edit: clarified subject

Best Answer
3 REPLIES 3

‎07-12-2018 08:58

‎07-12-2018 08:58

Welcome to the Forums @Stylinrt76.

 

It is possible that it could be that because the Charge 2 doesn't sync, then the HR and sleep data are not being uploaded properly. My suggestion would be that you try to follow these steps to get your Fitbit to sync again. Be sure to go through them in order.

 

In the meantime, please let me know what phone is it that you are using to sync your Fitbit.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎07-12-2018 12:16

In response to LanuzaFitbit

‎07-12-2018 12:16

Mine will not sync either.

Best Answer
0 Votes

‎07-22-2018 09:10

In response to MofoMetal

‎07-22-2018 09:10

Hello @MofoMetal! 

 

Have you tried through the steps I mentioned above? If not, please do try to follow all of them. They should definitely help your Fitbit sync once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes