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Charge 2 syncing issues

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‎07-07-2018 11:40 - last edited on ‎07-12-2018 08:56 by Fitbit Moderator

‎07-07-2018 11:40 - last edited on ‎07-12-2018 08:56 by Fitbit Moderator

For at least a week my charge 2 is having sync issues, hr intermittently not recording and sleep not recording. 

 

 

Moderator edit: clarified subject

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3 REPLIES 3

‎07-12-2018 08:58

‎07-12-2018 08:58

Welcome to the Forums @Stylinrt76.

 

It is possible that it could be that because the Charge 2 doesn't sync, then the HR and sleep data are not being uploaded properly. My suggestion would be that you try to follow these steps to get your Fitbit to sync again. Be sure to go through them in order.

 

In the meantime, please let me know what phone is it that you are using to sync your Fitbit.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎07-12-2018 12:16

In response to LanuzaFitbit

‎07-12-2018 12:16

Mine will not sync either.

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‎07-22-2018 09:10

In response to MofoMetal

‎07-22-2018 09:10

Hello @MofoMetal! 

 

Have you tried through the steps I mentioned above? If not, please do try to follow all of them. They should definitely help your Fitbit sync once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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