Charge 2 won't pair with Galaxy s7

[Theboobless]

I bought a charge 2 today, charged it while I was at work and now I've tried 100+ times to pair it with my Samsung Galaxy S7 with no success. It successfully finds my device and gives me a pin but when I type it in it fails to pair everything. Followed the apps instructions with no success. I don't know what to try at this point.

[HeydyF]

Welcome to the Community @Theboobless! Hmmmmm this is pretty weird, 'cause the Samsung Galaxy S7 has been included into the list of compatible devices, so shouldn't be any trouble to set it up. So in this case, let me suggest you to take a look of the operation system you have installed on your phone, as well as the fitbit app version (both should be the latest versions) and if so, please try to restart your Charge 2 and then try to set it up your tracker again. 

Let me know the outcome! 

[yanmerrick]

I'm having exact same issue with my S7 Edge. The phone is up to date. I actually used my wife's iphone to pair up with the tracker and it upgraded it to the latest firmware, however I'm still not able to pair it with on my phone. Rather - I can pair it through Bluetooth (not sure what good it does), but not through the app. I've reset/rebooted/re-installed everything multiple times with no luck. Also disabled all other bluetooth devices around just in case. It finds it initially, provides the pin, but after I enter it just keeps "Connecting...". The fact that the phone sees the tracker and is able to pair with it outside of the app tells me this is probably an issue with the app. 

[HeydyF]

Hi @yanmerrick, welcome to the Community!  I appreciate you have taken the time to set it up your Charge 2. Let me confirm something with you, did you left your Charge 2 paired when you used your wife's iPhone? If not, please set it up again and then try to sync with your phone, the S7 Edge, and let me know if it is working. Also, you can try to pair the tracker with a computer. So I can help you out to determine if as you mentioned, the issue is with the app itself. 

Catch ya' later! 

[michielKH]

Today I received my fitbit Charge 2 in the mail. Created an account en tried to pair it with my S7. Everything went well; found my tracker, got a pairing code, but when i entered the code it keeps hanging on connecting...

To me it also seems to be problem with the app, since the tracker does interact with the S7. I have restarting the tracker, reinstalling the app, turning bluetooth on/off en searched the community forums but can't find a solution to the problem. 

Help is much appreciated! It's very disappointing it's not working. 

Grtz

[yanmerrick]

I tried setting it up multiple times on my S7 - paired or not paired - made no difference. The reason I tried my wife's iphone was because I couldn't set it up on my phone. So to be clear, this is what I tried:
On S7:
- Setting up out of the box didn't work
- Resetting/re-installing the app didn't work
- Turning off/on bluetooth didn't work
- Disabling all other bluetooth devices in the house and doing above multiple times, didn't work
On iphone:
- Paired/connected right away
- Upgraded firmware
I then removed everything from the iphone and unpaired the device and again tried to pair/connect with S7 (now with the latest firmware after reset) and it still didn't work. It finds it, provides the pin, but then keeps "Connecting..."
I didn't try pairing up with my laptop though. I can't try it right now unfortunately since I dont have the device anymore (had to return it since it's useless for me if it doesn't work with my S7). 

[HeydyF]

Hey guys! 

@michielKH, I aappreciate the time you have taken to fix this issue. Have you checked that you your Samsung Galaxy S7 has the most recent operation system? By any chance, have you tried to set up the tracker with a different compatible device? or a computer? If you haven't, I would like you to try that. 

@yanmerrick, Thanks for your efforts as well my friend! If you were able to set it up with your wife's iPhone, could you please try re pair it and try to sync with your phone. 'Cause if it is already paired, even with a different device, I would like to know if it syncs with your Android. 

Let me know how it goes guys! 

[michielKH]

Hey

Tried pairing it with an ipad, sony xperia but all to no avail. Have been to a Electronics store nearby and tried pairing my s7 with a new fitbit charge 2, worked like a charm first try. Bought that one and now putting the other one up for a refund. **ahem** shame this happened especially because for the refund they charge me 15,- euros as a pickup fee.

[HeydyF]

Hey @michielKH, it is great to see new members around the forums!  So the previous Charge 2 that you had, wasn't working with your Samsung Galaxy S7, but the second you bought works perfect, right? If that is the case, is great that you can enjoy now the features that this tracker has. Now regarding the fee that the retailer charge you, remember each authorized retailer work according to certain policies and that is something that is out of Fitbit hands.

If you have additional questions or comments, keep me posted!  

[michielKH]

Regarding the fee the retailer charges: I get that. What I dont get is that I first got a bricked device, something the retailer has no part in. So yes I am disappointed that something quite expensive gets shipped without a check and ends up bricked.

On a brighter side I'm happy with my working device, lots a fun and great to track your workout/hr etc!

Grtz

[HeydyF]

Thanks for your response! @michielKH I understand your disappointment.  But on the other side, now you have a device that is working fine and you can enjoy it. If you need more assistance with your Fitbit or you have questions, keep me posted! 

I'll be around! 

[flipflop.pearls]

@HeydyF This is the exact thing that is happening to mine.  I have un paired everything from my phone to try and get my device to work, but I have yet to get past the 4-digit code.  I have updated the app as well as checked my phone for any updates.  I have also tried to use the windows app on my computer.  Nothing has worked.  When I called customer service, all the could do is send me a dongle, which is on back order for at least 4 weeks.  So, now I have a brand new device, which I was looking forward to using, and I have to wait a MONTH to hopefully get it to working.  Any kind of troubleshooting that I may be missing, please let me know.

[HeydyF]

Hey @flipflop.pearls, it is great to see new members around the Community! I appreciate the time you have taken to try to set up your tracker and contact Fitbit Support to get assistance. Let me ask you something, do you have a different mobile device so you can try to pair your Fitbit? Since you already try with a computer and it didn't work, I would like you to try maybe with a different cellphone or perhaps an tablet. Let me know. 😉 

Catch ya' later! 

[Deebee9]

I received my Charge 2 from Amazon today and I am having the problem described here.  I am trying to pair with Galaxy S7 and Lenovo Windows 10 Laptop/Tablet.  Both are discovered and give me a pin but then they try to connect and "spin".  Same problem over and over.  It should not be this difficult to pair a device.  Sorry that I bought this and "upgraded" to a Special Edition.  Any new advice on this?  I don't have any other devices.  My devices are up to date.

[HeydyF]

Hey @Deebee9, it is great to see new members around the Community!  So every time you are trying to set it up your Charge 2 with your your Samsung Galaxy S7 and your Windows 10 computer, you get stuck after at the part where it asks you to enter the pin, right? I would like to you suggest you to restart your Charge 2 by following the steps on this post. Then repeat the setup process either on your Windows 10 computer or on your Android phone. 

Let me know if that works! 

[RocketGirl1000]

It is very frustrating that you guys state the same thing over and over. I have done EVERY SINGLE THING suggested here to no avail. I am getting a Garmin next time and throwing my FitBit Charge 2 where it belongs...in the trash.

[HeydyF]

Hi @RocketGirl1000, welcome to the forums! I would like to give you a hand on this. So could you please tell me what is the specific issue that you are having with your Charge 2. It can't be paired to your Samsung Galaxy S7? Or is it just not syncing? Let me me know what is going on and also, if you could add the list of troubleshooting you have tried, the better. 

Catch ya' later! 

[DebbieCrowly]

When are you going to get the idea. The APP IS FAULTY. After the update 2 days ago my Charge 2 stopped syncing. It worked fine with my S7  i tried to update it but it stopped half way. I then set it up on my husbands S5which worked fine but lost my data as he has a Blaze. Updated firmware on my charge and tried again with the s7 having unpaired it from the S5.so both phone and Charge 2 are up to date. I have restarted phone and Charge2 several times . If this is not soeted soon I will take it back whre I got from and try another make.

[HeydyF]

Hi @DebbieCrowly, I hope you are doin' great! 🙂 I appreciate the time you have taken to sync your Charge 2. Beside restarting your Charge 2, updating its firmware and the Fitbit app, I suggest you to try the following: 

- Reboot the Bluetooth on your phone 

- Reboot your phone

- Try to sync with a computer 

Let me know how it goes! 

[yanmerrick]

I think you need to escalate to your developers. The device obviously has problems with S7. Trying other devices, constantly rebooting, resetting, pairing/unpairing is not the way it's supposed to be. It's supposed to take a few minutes to set up. I returned my fitbit after wasting 2 hours of my life trying to get it to work. It took 2 minutes to set up my Garmin Vivofit. I like the look of fitbit better, but prefer a working device. Cheers.