Charge 2

[Grenius]

I got my fitbit charge 2 for Christmas and today for the first time the tracker is not syncing with the app. I fully charged both the phone and the tracker just to be sure that wasn't the issue, still nothing. Whats wrong?

[SteveH · Accepted solution]

This can happen from time to time. The first thing to try is to restart your phone and then restart your Charge 2 using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work.

If that doesn't kick it back into life then there are some more suggestions here:

http://help.fitbit.com/articles/en_US/Help_article/1866

[Grenius]

Thank you Steven H that tip worked! Yay


Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone