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Charge 2

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‎01-27-2017 11:41

‎01-27-2017 11:41

I got my fitbit charge 2 for Christmas and today for the first time the tracker is not syncing with the app. I fully charged both the phone and the tracker just to be sure that wasn't the issue, still nothing. Whats wrong?

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‎01-28-2017 01:02

‎01-28-2017 01:02

This can happen from time to time. The first thing to try is to restart your phone and then restart your Charge 2 using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work.

 

If that doesn't kick it back into life then there are some more suggestions here:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

View best answer in original post

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2 REPLIES 2

‎01-28-2017 01:02

‎01-28-2017 01:02

This can happen from time to time. The first thing to try is to restart your phone and then restart your Charge 2 using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work.

 

If that doesn't kick it back into life then there are some more suggestions here:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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‎01-28-2017 13:33

In response to SteveH

‎01-28-2017 13:33

Thank you Steven H that tip worked! Yay


Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone
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