Charge 3 Interval Timer move/rest backwards?

[CoolBre3ze]

Galaxy S9+
Android 8.0
Fitbit Charge 3 SE

So I was using the interval timer in the app, and I wanted a 30 sec move and then 10 sec rest, which I set in the app. However, there seems to be a bug that is causing the two numbers to be switched around when it gets sent to the device. I had to set the "rest to 30" and the "move to 10" to get a 30 sec move and 10 sec rest period.

Not sure if this is a known issue, figured I'd let you know. I searched a little bit and didn't see anything.

[GraceGFitbit]

Nice to see that you're digging into the Fitbit Forums @CoolBre3ze, let me give you a warm Welcome to our Community. Sorry for the delayed response.

Thanks a lot for all the details you provided.

To resolve this inconvenient please test the solution below:

1. Force quit the Fitbit app. 
2. Restart your phone
3. Open the Fitbit app.

If you want to know more about how to setup intervals you can check this article: How do I set or change interval lengths in the Exercise app?

Finally, you can try to change this settings from Fitbit.com too: 

• Log in your Fitbit account.
• Tap the gear icon (), and swipe up on Charge 3.
• Find "Interval Workout"

I hope this can be helpful, keep me posted in case you need anything else. 

[CoolBre3ze]

I tried the solution you suggested and it did not resolve the issue.

It seems as though the fields where you enter in the Move and Rest intervals are in the right spots, the text in the app is simply mislabeled. The tip that says "Swipe left on Rest if you'd like to remove it." was further evidence. The Rest field is mislabeled as "Move", because you can swipe the "Move" row away.g

Also, there should be an easier way to bring back the Rest field after you swipe it away.

[GraceGFitbit]

Thanks for troubleshooting this issue with us @CoolBre3ze.

It could be a good idea to restart your Charge 3. Please follow the instructions below:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

I hope this helps, keep me posted!

[CoolBre3ze]

Is it possible that there is simply an error in the android app?

[GraceGFitbit]

Thank you for getting back to us @CoolBre3ze. 

To continue, can you please send me a screenshot? To do so, you can add follow instructions in this post.  

In the meantime, Intervals are any exercise that alternates between intense bursts of activity followed by periods of lower intensity activity or rest.

By default, the interval workout consists of:

• Move period: 30 seconds
• Rest period: 10 seconds
• Repeat: 14 times
• Total time: 9:20 

I look forward to hearing from you. Have a nice weekend!

[Cynl]

Hi , I do not see the Edit exercise option available to help me change the interval workout timing. I only did it once and the function seemed to disappear!

[GraceGFitbit]

How you doing @Cynl? Thanks for joining this family, hope you like what find here!

To customize the app in accordance with your preferences: 

1. From the Fitbit app dashboard, tap the Account icon () >  your device image.
2. Tap Exercise Shortcuts.
3. Select "Interval Workout"
4. Press and hold to change the timing.
5. Sync your device.

If you're following those steps and it's not working, maybe more details about the issue could help.

We will be here ready to help. Please don't hesitate to contact us back in case you have an additional question.

[zmSwed]

Hi

Restart the phone or charge 3 do not help! 

[Eswann]

I have exactly the same issue.

Google pixel 3a Android 9.0

Restarting phone and fitbit does not help. Obviously a bug in the app. Please fix.

Also cannot upload photos on this website on Chrome Android? That also needs fixing. Does not give you the option to browse files

[Eswann]

The setup of the interval workout from this morning, 1min excercise and 1.30 rest

[Eswann]

Resulting workout, rest and move are clearly the wrong way around

[FC34]

Same here, it's reversed on the galaxy s9+

App says to start with move but it give me the rest time. 

[Alansmyth94]

Great to see I'm not the only one. Is this android app bug something that will be fixed?

Hopefully a moderator sees this.

@GraceGFitbit 

[Petersja]

Am having the same problem. Hopefully they come up with a better solution then to restart the app. 

[jcalvert]

It looks like this issue has been open for a year. I have an iPhone XS, iOS 13.1.3, Charge 3 and Fitbit app 3.10 (896). 

As others have said, the move and rest labels are reversed. Clearly a bug. Doing the various resets will not correct the reversed label issue. 

[Lilbiddy]

@GraceFitbit, been a long time since you responded to this thread.

Can you escalate this bug that seems to have carried on into your new app. versions?

It is obviously not going to be rectified by the usual hoop jumping. 

[kaanch31]

I'm facing this issue as well and have tried to restart the app and the tracker - both solutions don't work. This post has been open for a whole year! Please fix this. 

[Lilbiddy]

Funny how it's gone silent since @Eswann posted the proof that this is happening. 

Any moderators care to answer?

But preferably not by telling people to jump through the same hoops.

Crickets. 

Tumbleweed. 

More crickets.

[Eswann · Accepted solution]

It's sad how Fitbit just get away with ignoring their users when it's such a simple software bug... Wish I'd known how terrible the customer service is - I would have bought a Garmin instead!

I'm sick and tired of being fobbed off with standard scripted replies

'turn it off and on'

'reinstall the app'

'reset the watch'