Charge 3 not syncing with phone

[Debbz02]

Hello,

I'm having some problems with connecting my Charge 3. Yesterday, I took off my Charge 3 for a time to rest my arm. When I put my Fitbit back on, I found that it now won't pair with my phone. (However, my phone will pair to my car via Bluetooth.) It hasn't been pairing with my Windows 10 app for a couple of weeks. The only device I can sync with at the moment is my Kindle.

What has been done:

Charge 3 has been restarted twice.

Phone has been restarted 5 times.

Bluetooth on phone has been restarted over a dozen times.

Bluetooth on the computer has been tested (with wireless sync dongle) and it cannot find the device.

There are no updates avaiable for the app, and at this point I'm not sure how to get it to work again.

Any other suggestions?

Moderator edit: Clarified subject

[luvrraiders]

Thank You it works great now!!!

[penpitstopp]

non of the suggestions you have made have worked for me - I've tried them all several times over ....mine was working perfectly well and now my phone cannot find it all (Bluetooth on my phone works with other devices)

[LanuzaFitbit]

Welcome to the Forums @penpitstopp.

Thanks for bringing this up and sharing those details. 

I'd like to ask what phone is it that you are using and what Android version is it that you are using. Also please let me know if you are getting some sort of error message. If so, what does it say?

Let me know if you have any further questions.

[Ewrig412]

I have had the same issue with my charge 3. Until recently it was working fine and then stopped syncing  I tried deleting it from the dashboard, unpaired with Bluetooth and tried treating as a new device set up, 3x now  I put the code in and it says connecting & just spins & spins. Just bought this tracker in January and am very unhappy it won't work  I even Uninstalled & reinstalled the fitbit app on my Android phone  

[Diamondbeys]

I am also having the same issues now. I have done all of the above suggestions and when I turn my blue tooth off and back on, it doesnt even see the charge 3. When I first restart my phone it will contact to the Fitbit and give me the code then just spins. When I do it again I get a circle with an x on the Fitbit and just keeps searching on my phone. 

Add: I did install the latest Fitbit update galaxy s9 running android 8

[Slj1006]

Mine Fitbit fixed itself when my phone updatedSent from my Verizon, Samsung Galaxy smartphone

[Larswi]

New Charge 3 yesterday. Set up fine. Synced this morning. Won't sync again. Watched video I saw mentioned about allowing notifications with Android. Checked all that - nothing.

Logged out of Fitbit on phone and computer. Plugged C3 into charge. Disconnected Bluetooth on computer and phone.

Kept trying to sync - nothing. Tried to reconnect Bluetooth - neither could find it.

Suddenly it synced on the computer and today's data came through. Computer still doesn't show Charge 3 as a device. 

Have no idea how it synced, but there is definitely a problem communicating that needs to be fixed or Fitbit will be getting a lot of returns and bad PR.

[LanuzaFitbit]

Welcome @Larswi and @Ewrig412. Hello @Diamondbeys and @Slj1006.

I apologize for the delay in my response. Thanks for sharing your experiences on the matter.

I'd like to ask if the situation has continued since then or if your Fitbits have synced correctly. 

Please keep me posted on it. Look forward to your reply.

[DWhite6218]

I have been trying unsuccessfully to pair my Charge 3 for over a week. This is probably the 3rd time my Charge 3 stopped syncing since I recieved it as a gift in October. I have tried turning blue tooth on and off, reinstalling the app, doing a soft/hard reset and nothing works. I get to the step where I enter the 4 digit number off my Fitbit and it never gets past that. I just spent 20 minutes on the phone with the help desk installing the Fitbit app on my laptop to try to sync it that way. When that didn't work, I was told by your help desk that I have tried all the options and I just have to wait for them to send out an update with fix?!?! That is completely unacceptable. I now own a $150 step tracker that doesn't sync or even have the correct time, it is off 21 minutes. I am less than thrilled with the customer service I recieved. This will be the last Fitbit product I will purchase. There are many other fitness trackers out there that actually work.

[Larswi]

I have been able to sync my Charge 3 when I:

1. log out of the app on my phone and shut off the blue tooth
2. log back into Fitbit on the computer.

My data then gets added to the phone app when I log back in.
On my phone, I get notifications that say my Fitbit has been synced and the times aren't accurate and they change throughout the day. So the android phone app is still having problems.

[Diamondbeys]

I am still having the same problem. I tried again yesterday and today. I have 2 phones (Samsung S7 & S9) both having the same issues.

[LanuzaFitbit]

Welcome to the Forums @DWhite6218. Hello @Diamondbeys and @Larswi.

I apologize for the delay in my response. Thanks for sharing those details on the situation.

@DWhite6218 and @Diamondbeys  In your case I'd like to recommend that you try to follow these steps:

1. On the phone: after seeing the Not Working screen, select "Try Again"
2. On Charge 3: open Settings > About > tap "Reboot Device"
3. Wait for "Found your tracker" screen on phone 
4. Enter the 4-digit code and complete the pairing sequence

@Larswi I'd like to ask you what phone is it that you are using.

Look forward to your replies. Let me know if there are any further questions.

[Diamondbeys]

I dont even have the option to get to charger 3 to go to settings. It doesnt pair far enough.

[LanuzaFitbit]

Hello @Diamondbeys.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[ecbok]

Charge 3 new since November ish

MotoZ2

I have restarted both fitbit and phone multiple times

I unpaired charge 3

Phones Bluetooth can see fitbit, but won't connect to it

Error message 'restart Bluetooth' does not help

Shutting each piece of equipment separately, or at the same time does not help

I really shouldn't have to buy a new one this soon

[LanuzaFitbit]

Hello @ecbok.

Thanks for sharing all of those details and trying to get it to sync by restarting and turning off the device.

In this case, it might be happening because the Moto Z2 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[Diamondbeys]

So this morning, my Charge3 randomly showed up as paired and synced in my app. I have done nothing with it since Sunday night when it still wouldn't pair. It is fully working now! I hope it stays that way!

[LanuzaFitbit]

Hello @Diamondbeys.

Glad to read that it all seems to be working correctly now!

Thanks for the update. It should definitely continue working as intended from now on! 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users, perhaps something will pique you interest.

Let me know if you have any further questions.

[cjeffery826]

I followed your instructions and my Charge 3 and Nexus 5 are syncing again. Thank you.

[ecbok]

Just keep doing it each time you find it had stopped syncing