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Charge 3 not syncing with phone

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Hello,

I'm having some problems with connecting my Charge 3. Yesterday, I took off my Charge 3 for a time to rest my arm. When I put my Fitbit back on, I found that it now won't pair with my phone. (However, my phone will pair to my car via Bluetooth.) It hasn't been pairing with my Windows 10 app for a couple of weeks. The only device I can sync with at the moment is my Kindle.

 

What has been done:

Charge 3 has been restarted twice.

Phone has been restarted 5 times.

Bluetooth on phone has been restarted over a dozen times.

Bluetooth on the computer has been tested (with wireless sync dongle) and it cannot find the device.

 

There are no updates avaiable for the app, and at this point I'm not sure how to get it to work again.

Any other suggestions?

 

 

Moderator edit: Clarified subject

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42 REPLIES 42

Same problem here.  So frustraing.  Hasn't been right since the upgrade

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Never helped 7

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Me too when i try to setup my device

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