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Charge 3 won't sync with Huawei P30 Pro

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‎11-09-2019 15:46 - last edited on ‎11-10-2019 10:38 by Fitbit Moderator

‎11-09-2019 15:46 - last edited on ‎11-10-2019 10:38 by Fitbit Moderator

I have tried unpairing my charge 3, rebooting it, uninstalling the app and pairing it. Still it doesn't work. I have read other forums and followed all the steps. Still ot won't sync.

 

Moderator edit: updated subject for clarity

Best Answer
5 REPLIES 5

‎11-10-2019 11:04

‎11-10-2019 11:04

Hi @Lretz. Welcome to the Community.

 

Thanks for troubleshooting your Charge 3 and let me help you with the syncing issues. I've confirmed that your Huawei P30 Pro phone is compatible device and just to investigate may I know the error message displayed on the Fitbit app? Did you make sure to have the location services enabled, as well to allow the Fitbit app to run on the background?

 

Although you've tried some steps, please try the following in the given order:

  1. Remove the Charge 3 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby. This is just for this process.
  3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear cache.
  4. Go back one screen, tap on force stop and reboot your phone.
  5. Open the Fitbit app and set up your tracker as a new device.

 

I'll be around, keep me posted.

Best Answer
0 Votes

‎11-10-2019 18:21

In response to LizzyFitbit

‎11-10-2019 18:21

I've tried as instructed. It synced only once. after a few minutes it wont sync again. 

Best Answer

‎11-11-2019 12:54

In response to Lretz

‎11-11-2019 12:54

Hi @Lretz. It's nice to see you here again.

 

I appreciate your efforts while trying the steps posted above. Since the issue persists, please provide me with the following:

 

  • What's the error message displayed on the Fitbit app when trying to sync?
  • Do you have the location services enabled?
  • Also, have you allowed the Fitbit app to run on the background within your phone's settings?

 

I'll be looking forward to your response.

Best Answer
0 Votes

‎11-11-2019 14:20

In response to LizzyFitbit

‎11-11-2019 14:20

It says No device found even though it's connected. Yes i have allowed it run in backgroynd and enabled location services. 

Best Answer
0 Votes

‎11-14-2019 15:37

In response to Lretz

‎11-14-2019 15:37

Hi @Lretz. Thanks for keeping me updated and I'm sorry for my delayed response.

 

I also appreciate you for providing the requested information. Since your Charge 3 doesn't sync correctly after exhausting our steps, I've gone ahead and contacted our Support team so they can create a case for you. They'll send you an email with more details, keep an eye on your inbox.

 

Hope to see you around!

Best Answer
0 Votes