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Charge 4 not working with Smartlock

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‎05-02-2020 09:54 - last edited on ‎05-04-2020 15:43 by Fitbit Moderator

‎05-02-2020 09:54 - last edited on ‎05-04-2020 15:43 by Fitbit Moderator

The Charge 4 has paired correctly and works in connection with the Fitbit app fine. The only issue is SmartLock. My system is Android v7. 1.1.

I can go through the SmartLock tree >Add trustworthy device,

then I see my "Charge 4" in the list. If I select it, then a window appears "Add trustworthy device" and the button "cancel".

At this point nothing happens any more. The only action I can perform is pressing "cancel".

The Charge 2 has worked fine within the SmartLock feature. My old Charge 2 device is still listed as trustworthy device an is still working fine. But now I would like to move to my new Charge 4.

Any ideas what's going wrong here?

Any comment is greatly appreciated. 

Best regards, 

Andreas

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎05-04-2020 15:42

‎05-04-2020 15:42

Hi @StreifLicht, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If the issue persists, please send me a screenshot to further investigate.

 

Let me know if you have any additional questions.

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‎05-06-2020 08:55

‎05-06-2020 08:55

Which Android mobile device are you using?

=> AGM X2, Android 7.1.1

When was the first time you experienced this issue and how many times since then?

=> With Charge 4 the issue is alwyays present. 

=> With Charge 2 everything works fine. 

Best Answer
0 Votes

‎05-06-2020 09:00

In response to RicardoFitbit

‎05-06-2020 09:00

  1. Force quit the Fitbit app. => Done
  2. Uninstall the app from your mobile device. => Done
  3. Make sure that the Android version is up to date. => Update not available. 
  4. Reboot your mobile device. => Done
  5. Reinstall the Fitbit app. => Done
  6. Login using your account credentials. => Done

Issue still persists. 

Best Answer
0 Votes