help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 showing BPM 0 after midnight

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2020 18:11 - last edited on ‎07-19-2020 06:38 by Moderator Alum

‎07-17-2020 18:11 - last edited on ‎07-19-2020 06:38 by Moderator Alum

Hello all, each day as it's turns midnight and now 2am... my resting bpm within the app (android) is showing as 0. Also nothing for today heart monitor graph either as yet. Is this normal? Does it take some time for this to show on the app despite it showing on the Fitbit itself?.

Thanks

Matt

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎07-19-2020 06:44

‎07-19-2020 06:44

Hey @Wraggieone, welcome to the Community.

 

Can you please provide me with a screenshot of this issue? In the meantime, follow the steps in the article: What factors can affect my heart-rate reading on my Fitbit device?.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎07-21-2020 02:23

In response to AlejandraFitbit

‎07-21-2020 02:23

Hello, thank you for coming back to me. It seems like it just need some more data going into each new day to display the resting bpm, as after midnight it says zero but when I sync in the morning after a nights night's sleep it is showing the relevant average bpm with no gaps in the graph.

I guess this is normal?

Best Answer
0 Votes

‎07-21-2020 04:26

‎07-21-2020 04:26

@Wraggieone   I am moving this thread to the Android forum.  You are describing an app issue, not a device issue.  There is a similar tread on the iOS app forum, with many iPhone users describing the same issue.

 

This is not normal.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎07-21-2020 04:35

In response to LZeeW

‎07-21-2020 04:35

Ok cool, thank you

Can you send me a link to the thread your referencing even though it pertains to IOS rather than Android (currently running Android 10 on a Pixel 4xl)

Can I also just add that I have initially cleared the cache and the data, also tried uninstalling and reinstalling. Is this perhaps a problem with the app that might fixed with an update?

Thanks

Matt

Best Answer
0 Votes