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Charge 4 stopped syncing after updating app

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‎01-28-2021 14:03 - last edited on ‎02-01-2021 13:00 by Fitbit Moderator

‎01-28-2021 14:03 - last edited on ‎02-01-2021 13:00 by Fitbit Moderator

Hello.  I see this topic has been posted a number of times before.  Is there any fix for this yet?  I assume not. 

 

I had my fitbit for just over a month and it worked fine.  I saw an update to my fitbit app 2 days ago and the charge 4 is no longer syncing. 

 

I followed the steps to restart everything, disconnect bluetooth, etc.  I chatted with the helpdesk too and got basically the same run around.  I see in several prior posts, people set it to fitbit for replacement or refunds.  Is there some steps or a channel I need to go through to request a replacement device or refund from fitbit?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-28-2021 14:35

‎01-28-2021 14:35

Hi I've just been chatting to Fitbit support but after endless questions I asked for a number to call as it was going nowhere.  Did you get your Fitbit sorted 

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0 Votes

‎01-28-2021 14:43

In response to Sileen

‎01-28-2021 14:43

No. Unfortunately, I didn't. I was on the chat for a while and they
suggested I borrow a friend's device to see if it would sync and get been
to them.

I am going to follow up with fitbit tomorrow. Thanks.
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‎01-29-2021 04:03

In response to WR85

‎01-29-2021 04:03

I assume you are asking about the android update to the Fitbit app, and not an update to the Charge 4 as you suggest. 

The developers are looking into this. 

Now if it always affected exert phone, it would be an easy fix, but many android phones are working fine. 

 

Note that 4 years shiver had a sync issue for android phones that only had a very specific unrelated app installed. Talk about a nightmare to fix an issue caused by an unrelated app and their bad programming. 

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