Charge HR Not syncing

[MissLucy]

Fitbit Charge HR not syncing without help by me. And it wont sync past days since April 12 until I got it to sync yesterday and today.....had Motorola android before and same problem. I shouldn't have to do anything special to sync, but I have to restart phone, force stop and restart Fitbit app, and even reset Charge HR device to current version.  Hate this dang thing!

Also have to restart Bluetooth too!

Moderator Edit: Crossposting

[scoobylee]

mine stopped syncing on april 12th.. thought I was the only one... tried deleting app, tried resyncing and now I can't get it to sync at all

[Dannyoceans]

I'm facing the same issue. Using charge hr for more than two years. Never faced this issue. I believe it's after latest application update. My hr does not sync from April 10th. After trying a lot once it got synced. Step count didn't appear on dashboard but it was there in weekly view. But it again went when I tried to sync after two days. What is going on fitbit? 

[Gwp02]

I have exactly the same problem. Nothing recorded since 12th April despite following recommendations.

I spent the weekend and more trying to resolve it, and managed to get it working properly. I have lost all data from 12th April, but a minor loss now I have it sorted. The headaches and bad temper was the worst part. I'l have to go back and estabish how I did it and then I will post it up for you. 

Moderator Edit: Crossposting

[mpmartin68]

Gwp02, could you post your steps for solution?  Thanks

[Kaine89]

I also have a Charge HR it hasn't synced since the 6th of April, I got a new phone, and it worked perfectly fine, app updated, phone updated, and now my HR is useless, as I can not even get it to sync the correct time.
I have a Samsung Galaxy 8+ now, and my old phone was a Galaxy 6 Edge, it wont even sync to it anymore either.

Hi! Did you figure out how you got it to sync? Does it still sync now, or was it a once off lucky go?
Update please.

Moderator edit: Crossposting

[Dannyoceans]

Managed to do the following and get it to work. Removing and reconnecting the band to the phone i had the issue did not work. but doing below method worked.

- installed fitbit app on another device (iphone 6) - what i have is an android

- logged into the app 

- removed my device

- reconnected band into iphone with security key entered. (this is a bit tricky since its quite hard to get the security code in HR.lots of button presses)

- it successfully synced my charge HR with iphone

- then turned off bluetooth of iphone and tried syncing with my sony xa ultra

- now its successfully syncing with the device

but data from april 10th upto about 28 is lost

[Laurabevan]

Mine hasn't synced since 16th April can't even do it with helo from me annoying me like mad now. Fitbit sort it out 

[Gwp02]

I uninstalled the app on my Android, and then reinstalled.

I then turned off my bluetooth and back on. I checked that my location was turned on.

I plugged in my Charge HR, using the fitbit lead, and turned it off and then back on. It had updated the version. 

I had lost all data since April 12th, but at least it's working!

It has continued to work properly since then.

Good luck.

[Laurabevan]

I'm unable to do anything now I've tried to unpair and now it can't be found hoping fitbit can resolve this for me gutted 

[Gwp02]

Go to Fitbit Help, on your computer.Then to Popular topics3rd down 'How do I set up my fitbit device@Follow those instruction
If no computer, download the Fitbit app from your playstore, depending on which phone you have. Re install the app.Then follow instructions as above.

[mpmartin68]

Thanks for providing the steps, Gwp02.  Regarding "I plugged in my Charge HR, using the fitbit lead, and turned it off and then back on.", is this the long button hold that essentially reboots the Charge HR?

I'm sorry we're all having so much trouble, but glad it's not only mine.  Hasn't synced since April 14th.  Clock is about three minutes slow which I think will be corrected if I can get it to sync.  Thanks again.

[Gwp02]

Yes it is the button and should be done whilst connected to either the recommended usb plug, or a usb post on your computer.Hold the button for 10 or 12 seconds. Mine flashed the green light twice on back of band. When I let go the version was shown on the face briefly. 

[mpmartin68]

Thanks.  I finally got it to sync.  I had to take the extra step of deleting my Charge HR from the app.  This was after I uninstalled and reinstalled the app.  It took long time for it to connect when going through the setup process.  But, at least it seems to be syncing now.  All data from last sync in April was lost which is what I expected.  If others are still having difficulty syncing, my best advice is to keep trying the above steps as it took several tries even with the extra step I took.

[RobertoME]

Hi everyone and welcome aboard for those new members of our Fitbit Community! My apologies for teh late response. I was reading your posts and I saw you are having troubles to sync your Charge HR trackers.

@Gwp02 thank you for your input and sharing the steps you tried to address this issue. If the issue still persists for some of you, I would recommend to give it a try to these recommendations.

In addition, if you need more help for syncing issues, feel free to visit our help article: Why won't my Fitbit device sync?.

See you later and hope this helps.

[27th]

Mine stopped syncing also. Is there a fix?

[james.kent.dunc]

Sme issue as everyone else above. Mine hasn't synced since 26Apr. I've wore and tried every day. Cant help but think fitbit pushed an update to where these older models will stop, forcing us to buy a new one. You know..kind of like the cell phone companies.

[Gwp02]

Hi. Have you tried the steps that I gave two weeks back?

If you have and still not working, maybe RobertoModerator can help.

[Gwp02]

See RobertoFitbit reply on 9th May, or look further back to see how I managed to sort it

[Laurabevan]

Mine has been sorted has to go through full reset and updates and it just began to work again



Sent from my Samsung Galaxy smartphone.