08-12-2016 07:50
08-12-2016 07:50
08-12-2016 08:50
08-12-2016 08:50
Welcome to the forums @Ejumack
Directions for restarting the Fitbit - click to learn more
Try doing the restart. It's the first thing we're told to do when there is an issue.
Let us know how things go for you.