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Charge HR won't connect to phone

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‎07-31-2018 14:52

‎07-31-2018 14:52

 Hi, 

 

I recently had to exchange my charge HR due to it breaking. In the time that I exchanged it and got a new one I had to get a new phone. I received my new Fitbit yesterday and now it won't connect and sync. I've gone through all the steps and trouble shooting tips and nothing is working. I have a Motorola Droid Turbo 2 and a charge HR. Any help would be greatly appreciated. 

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‎08-02-2018 06:34

‎08-02-2018 06:34

Welcome to the Forums @Afarrell! 

 

Congratulations on your new phone! Let me help you out.

 

I recommend that you please go through all of the steps on this help article. They will help you in getting your new Charge HR to sync and setup with your new phone. 

 

Please keep me posted on how it goes or if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-03-2018 13:10

In response to LanuzaFitbit

‎08-03-2018 13:10

Thank you for your help. I was finally able to get it to connect last
night. I reset my Fitbit and started connecting. I had to wait about 20
minutes and finally it connected. And then updated. Thank you again.
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‎08-06-2018 11:19

In response to Afarrell

‎08-06-2018 11:19

Hello @Afarrell! 

 

You're welcome! Glad to read that everything is working properly now!

 

If you have the time, maybe you could visit our Discussion boards. Lots of different topics to talk about with other users.

 

Let me know if you have any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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