help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR won't sync with S7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2018 08:47

‎11-20-2018 08:47

I have done all the recommendations on getting my HR to re-sync.  It simply won't sync.  Worked just fine a week ago.  I put in the number from the HR and it just sits and spins like it is connecting....for hours.

Best Answer
1 REPLY 1

‎11-21-2018 06:49

‎11-21-2018 06:49

@MJ54 Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't syncing with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, since you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes