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Charge Not Syncing with Samsung S7 Android App

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‎01-03-2017 00:38 - last edited on ‎01-15-2017 09:50 by Moderator Alum

‎01-03-2017 00:38 - last edited on ‎01-15-2017 09:50 by Moderator Alum

My charge 2 has stopped syncing to my Samsung s7 edge

 I have restarted my tracker.  Forced the app to stop.  Uninstalled and reinstalled the app. Stopped and started bluetooth I don't known what else to do! Please help 

 

 

Moderator edit: format

 

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‎01-03-2017 00:59

‎01-03-2017 00:59

I note that you have tried restarting your fitbit (which is the best thing to do in these situations) but the procedure is known to not always work. It's worth trying it again a few more times. It might also be worth trying a restart of your S7

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‎01-15-2017 09:54

In response to SteveH

‎01-15-2017 09:54

Awesome help @SteveH! 😉 It's great to see that you've visited the Fitbit Community @Flosmummy! Also, please make sure that you are following the suggested steps to restart your Charge 2. If this doesn't help try setting it up again. 

 

I hope this helps, catch you later! 😉 

Lucy | Community Moderator, Fitbit

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