Compatibility with Samsung Galaxy Note 9

[Iggylona]

Hi there,

I just got a Note 9 and i have not been able to sync my fitbit tracker with my phone.

Have tried restarting my phone, reinstalling the Fitbit app... all didn't work.

Help!!

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @KalaG, @revrobbins, and @CarlosSomeNo.

@KalaG and @CarlosSomeNo thanks for letting us know that you've had a good experience so far. 

If you have the time be sure to visit one of our Discussion boards, some topic there might pique your interest.

@revrobbins, as I mentioned, it is possible that it can work as it is doing for some but we are not able to guarantee the functionality unless the phone is added to the list. 

Let me know if there are any further questions.

[Zippywater]

Agreed...any solve for this yet that you know of

[Jonyboyn818]

NOPE....Sync still does Not happen and Problem has been Ignored and NOT
Resolved. Such Poor Customer Service...

[Csweeney1127]

That's odd..mine syncs perfectly fine.Sent from my Sprint Samsung Galaxy Note9.

[LanuzaFitbit]

Hello everyone.

Be sure to support this suggestion to include the Note 9 to the compatibility list. You can vote or comment on the idea to show your support. Be sure to read the FAQ if you have any questions on the way that board works.

Let me know if you have any further questions.

[Mrssleepy]

When will you be adding the note 9 to list of supported devices. I had a Fitbit charge then the charge 2 and used the Fitbit for years....I have upgraded to note 9 and now my fit bit wont sync so it is rendered useless. Im not avery happy customer 

[Csweeney1127]

I'm not sure why no ones is synchronizing? Mine is perfectly fine. I get text messages and calls on my Blaze..my steps also synch. Did you turn on your NOTIFICATION on your blaze? Sent from my Sprint Samsung Galaxy Note9.

[Mrssleepy]

I have a charge 2 and I've tried everything people have suggested, works
perfectly on my iPhone 7 plus but upgrade to Samsung note 9 and now having
issues.

[Csweeney1127]

Delete your Fitbit app..then download again..and also make sure the notifications are on your watch..Sent from my Sprint Samsung Galaxy Note9.

[Mrssleepy]

Ive done both, no joy unfortunately but thanks will keep trying

[Csweeney1127]

That's totally annoying! Cant think of anything else..Sent from my Sprint Samsung Galaxy Note9.

[LanuzaFitbit]

Hello @Csweeney1127 and @Mrssleepy.

@Csweeney1127 Thanks for sharing your experience and trying to help. @Mrssleepy Thanks for going through those steps to get it to work. 

@Mrssleepy At this moment we do not have any updates or news of when will it be added to the list, unfortunately. If you have the time, maybe you could try showing your support for this suggestion to add it by voting or commenting on it. Be sure to read the FAQ to better understand how that board works. 

Let me know if you have any further questions.

[Ravengirl60]

Just recently switched back to Samsung from IPhone after several years with a Note9. Really nice phone and fun.  HOWEVER..I spent $900 for "all the phone" and am dumbfounded to find that it doesn't support one of the most popular apps in the fitness arena- Fitbit.  That is seriously messed up.  

[Ravengirl60]

Doesn't work for everyone!  I have to disconnect and reconnect to the phone and the app to get it to sync.  Seriously

[Tp1626]

Ya apparently FitBit wants you to beg them through voting to create the
firmware . Dont let other folks tell you that it works on their Note 9 and
it does but that's not the point. FitBit almost went out of business
several years ago but made a come back but they apparently didnt learn
anything so I'm done with them many other alternatives out there . So
anyhow youve got to beg for service for the Note 9 good luck !

[Jesscuh]

My Note 9 and Flex 2 had been working just fine until 3 days ago. I've tried every troubleshooting suggestion, have all updates, and it won't even pair with my Flex 2 now. So frustrating! I can't even as Mobile Tracking in the meantime!

What is the issue? I guess no more fitbits for me?

[LanuzaFitbit]

Welcome to the Forums @Jesscuh.

Thank you for trying to troubleshoot the syncing between your Flex 2 and Note 9 on your own before posting in here.

Perhaps you could try to restart the connection from scratch. To do so, please follow these steps:

1. Go into the phone's Bluetooth settings. 
2. Look for your Flex 2 and any other Fitbit devices that show in there.
3. Remove all of them from the list of paired devices.
4. Run the set up process in the Fitbit app as if you had a brand new Fitbit.

Let me know if there are any other questions.

[Jesscuh]

I've done this, multiple times. Still not working at all.

[LanuzaFitbit]

Hello @Jesscuh.

Thanks for trying those steps.

As I mentioned above, it might be because the Note 9 is not part of the supported devices list. At this moment we do not have any news of when we can expect the phone to be added to the list. 

You could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[Ravengirl60]

Thank you but this is not helpful as I just spent $900 on this device and have no other.  Very disappointing.