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Connection difficulties with Versa and Samsung

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‎03-09-2020 17:47 - last edited on ‎03-10-2020 12:00 by Fitbit Moderator

‎03-09-2020 17:47 - last edited on ‎03-10-2020 12:00 by Fitbit Moderator

My Fitbit has not synced since sat.  It keeps saying no device found.  I have since uninstalled and reinstalled the app. Restarted my phone, turned off my fitbit and turned it back on.  Still no syncing. My watch keeps time and track my steps. It does not notify me of calls or messages. Last sync was sat morning. Phone and fitbit apps are up to date. Bluetooth is linked.

I have a versa lite fitbit and a samsung phone 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎03-10-2020 11:58 - edited ‎03-10-2020 11:59

‎03-10-2020 11:58 - edited ‎03-10-2020 11:59

Hello @Pinkiek77, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung phone that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

The notifications issue could be related with the syncing concern as well, this seems to be a connection issue with your Versa and your mobile device. Therefore, for the notifications issue, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Please make sure that your mobile device is compatible with our products and services too, a compatibility concern can deliver connection difficulties..

 

Keep me posted, I'll be around if you need anything else.

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‎03-10-2020 15:42

In response to RicardoFitbit

‎03-10-2020 15:42

No luck
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‎03-17-2020 19:51

In response to Pinkiek77

‎03-17-2020 19:51

Your update is appreciated @Pinkiek77, sorry for the delay in responding.

 

I'm sorry to know that you're still having difficulties. To move forward, please let me know which mobile device are you using with your Fitbit. Also, please let me know if the Android version of your phone and the Fitbit app are up to date.

 

Don't hesitate to ask me any additional questions you may have. 

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