help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Connection issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2018 19:04

‎11-12-2018 19:04

My fitbit app is working but fitbit displays are not.

Best Answer
0 Votes
4 REPLIES 4

‎11-12-2018 19:23

‎11-12-2018 19:23

Hi, @HeatherHernande! Have you tried restarting your tracker?

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer

‎11-12-2018 19:33

In response to MakMak

‎11-12-2018 19:33

Yes all my fitbit says is fitbit.com/setup.
Best Answer
0 Votes

‎11-12-2018 19:38

In response to HeatherHernande

‎11-12-2018 19:38

That means that your Fitbit tracker somehow got disconnected from your account. Within the app, to add it back in, click the account icon (looks like an id) in the top right and then select add a tracker and the app will walk you through the setup steps.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer

‎11-12-2018 19:43

In response to MakMak

‎11-12-2018 19:43

I have tried that 4 times.
Best Answer
0 Votes