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Constantly losing Bluetooth connection

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‎05-11-2020 15:55

‎05-11-2020 15:55

For the past month my Versa Lite watch has started to lose connection and won't sync. I have reset Bluetooth on phone, restarted phone and watch, did hard reset of watch, reinstalled watch as new device, and done latest firmware update. Each of these will eventually make it work but within a few hours it's disconnected again. Anyone have any more ideas?

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3 REPLIES 3

‎05-12-2020 11:57

‎05-12-2020 11:57

Hi @TiaCitra, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? 

 

If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎05-12-2020 17:28

In response to RicardoFitbit

‎05-12-2020 17:28

Hello. I have a SAMSUNG-SM-J320V. I've had the Versa Lite since June 2019 and it's worked perfectly up until about a month and a half ago. It drops connection throughout the day. I can restart my phone and watch and it will reconnect for a few hours. I have reinstalled the app and that didn't work at all. I deleted and reinstalled the watch itself on the app and that made it work for a couple days. I checked all my phone settings and they're all matching the requirements in Fitbit article you sent. I've had it less than a year and have been very happy with it up until suddenly it's stopped working. Any suggestions you have would be great. Thanks.Sent from my Verizon, Samsung Galaxy smartphone
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‎05-12-2020 17:36

‎05-12-2020 17:36

I have a Versa 2 that constantly loses sync.  I also have uninstalled and reinstalled the app, unpaired my versa 2 and then added it back, restarted my phone, etc.  

If Fitbit can't get this issue resolved, I am going to look for a different smart tracker sine I think I have had my versa 2 for right at a year. 

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