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Could not load Notifications

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‎05-25-2018 13:12

‎05-25-2018 13:12

My notifications will not update in my app. It says "could not load notifications". I have the Samsung S8. I have disconnected and reconnect my Versa and uninstalled/reinstalled the app and still nothing. 

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12 REPLIES 12

‎05-29-2018 17:28

‎05-29-2018 17:28

Same problem with Alta HR

Best Answer

‎05-31-2018 12:59

‎05-31-2018 12:59

I am having the same issue for almost a month now. I have the charge 2 and LG V30. Not sure what's happening but all my notifications are on and its not doing anything.

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‎05-31-2018 13:16

In response to Honeyplum

‎05-31-2018 13:16

I have the same issue when I click the Notifications tab.  Cannot load notifications pops up for Notifications and for Messages.

 

Ionic running 27.32.10.15

Phone is Google Pixel running Oreo 8.1.0

Fitbit App 2.72.1 - Cache has been cleared, and logged out/in, issue still persists.

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0 Votes

‎06-04-2018 06:44

‎06-04-2018 06:44

Same problem - charge 2 and Samsung Galaxy 8.  I have looked over the web and tried every solution offered - all to no avail.  Hope this is sorted out soon as it seems to be affecting many users.

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‎06-04-2018 22:27

In response to SunsetRunner

‎06-04-2018 22:27

Same here. Charge 2 and Honor 9 with Oreo 8.0

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0 Votes

‎06-06-2018 07:09 - edited ‎06-06-2018 07:13

‎06-06-2018 07:09 - edited ‎06-06-2018 07:13

Same here.  Fitbit Blaze on Samsung Note 5. Uninstalled app, reinstalled and had 86 notifications.  Once I opened to view, it went back to May 21 and "could not load notifications" again. What gives???

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‎06-12-2018 16:45

‎06-12-2018 16:45

Same issue with Galaxy Note 8...

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‎07-17-2018 10:44

‎07-17-2018 10:44

I've got same problem with galaxy s7 & charge 2 - it's never worked and is very frustrating 

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0 Votes

‎07-17-2018 10:48

In response to KarenEv

‎07-17-2018 10:48

Also frustrating that I can't find a way to contact fitbit to ask them (other than twitter which I don't have) - would be so much easier if we could ask then rather than just a load of people saying they have same issue! 

Best Answer

‎07-17-2018 12:40

In response to KarenEv

‎07-17-2018 12:40

Hi, @KarenEv, you can get in touch with Fitbit Customer Support via contact.fitbit.com.

 

For others, this seems to have been an issue reported about a month ago.  I wouod recommend making sure that you have the latest version of the app.

Sense, Charge 5, Inspire 2; iOS and Android

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0 Votes

‎07-17-2018 12:54

In response to Julia_G

‎07-17-2018 12:54

I went in to settings, force closed the app and cleared the cache.. been
working fine since
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‎07-17-2018 12:56

In response to Julia_G

‎07-17-2018 12:56

I went into settings on my phone, force closed the app and cleared the cache.  It's been working fine since.  Good luck! 

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