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Dashboard is not showing my step summary correctly

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‎03-31-2019 20:42 - last edited on ‎04-01-2019 05:27 by Fitbit Moderator

‎03-31-2019 20:42 - last edited on ‎04-01-2019 05:27 by Fitbit Moderator

Hi! I have a charge 3 and was checking my steps for the week. Last Thursday (3 days ago) I was outdoors and logged about 12k steps, I was pretty active yesterday too,  but when I look at the summary for the week it shows about 500  and 0 steps total for those days. Does anyone know what could have happened?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎04-01-2019 05:34

‎04-01-2019 05:34

Welcome to the Fitbit Community @Mivankovich! Hmmm... this is very strange. Have you tried logging out and back into the Fitbit app? Is your Fitbit app up-to-date to version 2.90?

 

Can you please send a me a screenshot showing where you're looking at?

 

In the meantime, I'd like you to please check the Fitbit.com online Dashboard to see if you're also missing the data on that platform. 

 

I've moved your post to the Android app since there are more chances to get related replies here. 

 

Looking forward to your reply. 

Maria | Community Moderator, Fitbit


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‎04-01-2019 14:47

In response to MarreFitbit

‎04-01-2019 14:47

Thank you for your reply, it seems to have fixed itself. Perhaps the app was not up to date, but now I have all my steps.

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‎04-04-2019 13:19 - edited ‎04-04-2019 13:21

In response to Mivankovich

‎04-04-2019 13:19 - edited ‎04-04-2019 13:21

Great news @Mivankovich! I'm glad to hear your steps are being shown correctly. Thanks for sharing the outcome. Smiley Very Happy

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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