Dashboard with disapearing community button!

[Atila]

In my   Dashboard the community button tends to appear and disapear.

Is there anything that turns it on and Off?

Or what am I domingo wrong?

Tnx

[RobertoME]

Hello @Atila, good to see you have joined the Fitbit Community, welcome aboard. If you are located in the US you should be able to access the Community Feed tab in your Android app. Make sure your configuration of the Fitbit app reflect this and make sure also to run the latest version of the Fitbit app. To the date of this post the last version is 2.61.

If the previous suggestions are not the cause of this issue and still persists, restart your app:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Hope this helps. See you around!

[Atila · Accepted solution]

Hi @RobertoME and all,

Although I couldn't find the cause I was able to solve the issue with the following steps:

1- Unpair Fitbit (Charge2) and mobile;

2 - Reset mobile;

3 - Re-install Fitbit app.

(Note: re-install without going through steps 1 and 2 didn't work. Don't know why!  )

@RobertoME,tnx for your tips.

Everything was ok but they were also valuable.

[RobertoME]

Hello @Atila, thank you for keep me posted. It is great to read you are back on track, the important part here is that you were able to solve the issue. I really appreciate you have shared what you've tried. I'm sure this will help other users who might be experiencing a similar scenario.

My best wishes to you and stay awesome!