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Data lost

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‎04-13-2017 01:20

‎04-13-2017 01:20

I got a new phone yesterday and when I logged on to my Fitbit app I have lost all my data apart from yesterday's, this is also the same for the dashboard online. Can I retrieve it back? 

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‎04-13-2017 07:21

‎04-13-2017 07:21

@Rainej, this usually indicates that you logged into the app with a different email address than the one you were using for your accound.

 

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‎07-26-2017 18:46

‎07-26-2017 18:46

I have the same issue with my new phone.  I didn't have to log back in so it shouldn't be the email address

  I could really use past data, how do I get it back?

 

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