help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data not cleared sync again

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2020 18:52 - last edited on ‎02-24-2020 12:32 by Fitbit Moderator

‎02-22-2020 18:52 - last edited on ‎02-24-2020 12:32 by Fitbit Moderator

Fitbit versa lite screen stuck. Data not cleared sync again. Keep getting that over and over. What can i do to fix it. Only had it couple of months

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎02-24-2020 12:31

‎02-24-2020 12:31

Hi @Wilturn71, welcome to the Community Forums! Sorry for the delayed reply. 

 

Thanks for your post and bringing this to my attention. Let me share with you that the error message that's shown on your Versa Lite is because the firmware update wasn't successfully completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes