Data not showing and "getting tracker not found" message

[Tuabvjs]

Since the update my fitbit is not working. It's bad enough you logged me out and made me change my password. Then because I was traveling you wouldn't allow me back in since my location was across the country. This was the first day of 10 day trip. Not that I have logged and and changed my password on both of my Android devices, it's telling me device not found. Yet it clearly shows my my battery life.  All of my female health has been deleted once again.  Please help me understand why I should continue with your product?  Oh and how could I forget, my phone calls are coming in as unknown and text are nor relaying messages

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you on the Community @Tuabvjs. Thanks for taking the time to share your experience with the Fitbit app and your tracker. 

Based in what you mentioned, it seems that your tracker isn't syncing to your account. Your Fitbit app might show the battery level but it doesn't correspond to your actual battery life because it's not updating the information. 

I would like you to make sure you're logging into the same account that you were before changing your password. I've noticed that some users accidentally create a new account and this is why the information disappears, please check that your tracker's icon shows in your app to confirm that you're logging into the same account than before. 

Once, you're logged into your account, try this syncing troubleshooting. Regarding your notifications not working try the steps mentioned in this article: My Fitbit device isn't receiving notifications from my phone.

Let me know how it goes. 

[Tuabvjs]

All is good now. Thank you

[SilviaFitbit]

Hey @Tuabvjs. Sorry for the delayed reply. I'm glad to hear that's working for you now. 

Have you participated in our Discussions Board? You can post tips about Get Moving, Eat Well and Manage Weight. 

I'll be around if you need further assistance. 😀