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Date span not working for steps

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‎01-26-2021 14:25 - last edited on ‎01-26-2021 16:50 by Fitbit Moderator

‎01-26-2021 14:25 - last edited on ‎01-26-2021 16:50 by Fitbit Moderator

The problem is using the android app either on my phone or a tablet.  When I go to the dashboard and hit the step count and then go to the square to see 1 month 3 month and 1 year stats the dates shown are wrong. Today  yearly shows from Feb 14 2020 to today; 3 month shows from Oct 28 2020 to today and one month shows from Dec 23 2020 to today.  Start dates are incorrect.  If I move graph one day earlier it shows correct start date.   This also happens with my husband’s account.  However if we go to the website fitbit.com the dashboard shows the correct date spans.

Screenshot_20210117-211925_Fitbit.jpgScreenshot_20210117-211920_Fitbit.jpgScreenshot_20210117-211910_Fitbit.jpg

 

Moderator Edit: Clarified subject

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‎01-26-2021 16:50

‎01-26-2021 16:50

Hello @laurebabus, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎01-30-2021 08:06

In response to RicardoFitbit

‎01-30-2021 08:06

Hi, thanks for replying.  I have tried the steps you recommend but the same problem persists.  All devices are up to date on operating systems and fitbit apps.

 

I am using a Samsung Galaxy S8 and the Samsung Tab A.  My husband has the same problem with the Samsung Tab A.  I only recently tried looking at the steps in a month, three months and a year but everytime I look I have the same problem.  

 

Is there any other information I can send you?

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