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Device not charging

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‎12-02-2019 04:31 - last edited on ‎12-04-2019 18:58 by Fitbit Moderator

‎12-02-2019 04:31 - last edited on ‎12-04-2019 18:58 by Fitbit Moderator

Hi all my fitbit not a year old and won't charge any suggestions 

 

Moderator edit: Subject for clarity 

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‎12-03-2019 10:23 - last edited on ‎05-13-2024 13:47 by Fitbit Moderator

‎12-03-2019 10:23 - last edited on ‎05-13-2024 13:47 by Fitbit Moderator

Hi @Shellyace. Welcome! It's great to see a new face around.

Thanks for letting me know about your Fitbit and let's work together to get it working again. I'd recommend to try the following steps:

  1. Clean the gold contacts on your Fitbit and charging cable.
  2. Check the alignment and try reconnecting your Fitbit to the charging cable.
  3. Try a different USB port or a UL-certified wall charger.
  4. Restart your Fitbit.

If the issue persists, please reply back with the model of your Fitbit. Also, let me know if you felt a vibration when restarting or charging it.

View best answer in original post

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‎12-03-2019 10:23 - last edited on ‎05-13-2024 13:47 by Fitbit Moderator

‎12-03-2019 10:23 - last edited on ‎05-13-2024 13:47 by Fitbit Moderator

Hi @Shellyace. Welcome! It's great to see a new face around.

Thanks for letting me know about your Fitbit and let's work together to get it working again. I'd recommend to try the following steps:

  1. Clean the gold contacts on your Fitbit and charging cable.
  2. Check the alignment and try reconnecting your Fitbit to the charging cable.
  3. Try a different USB port or a UL-certified wall charger.
  4. Restart your Fitbit.

If the issue persists, please reply back with the model of your Fitbit. Also, let me know if you felt a vibration when restarting or charging it.

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‎12-03-2019 10:35

In response to LizzyFitbit

‎12-03-2019 10:35

Cleaned the gold studs and now it's back up and running 

Sent from Yahoo Mail on Android
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‎12-06-2019 14:23 - last edited on ‎05-13-2024 13:47 by Fitbit Moderator

In response to Shellyace

‎12-06-2019 14:23 - last edited on ‎05-13-2024 13:47 by Fitbit Moderator

Hi @Shellyace. Hope you're doing well and I'm sorry for the delayed response.

That's fantastic! Thanks for your efforts while cleaning the contacts and I'm glad that your Fitbit is back on track. In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

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