Device not found

[Rosiemac1]

When I open the app it says no device found

[Chaoshacker]

Which device?

Has it ever been connected to the app?

What's displayed on the device?

[Rich_Laue]

When you say no device found, what are you doing @Chaoshacker 

Do you try to setup the tracker or is it simply during q sync

[Rosiemac1]

It has been connected to the app and worked.when I open the app it refrshes a red line goes across the top of the screen then says no device found

When I try to sync there is a red circle with a exclamation mark in it

[Rosiemac1]

When I open the app it refrshes a red line goes across the top of the screen then says no device found when I try to sync there is a red circle with a exclamation mark

[Rich_Laue]

Have you tried: 

• Is the Fitbit app up to date. 
• Turning Bluetooth off/on
• Restarted the tracker and phone 
• Removed the tracker from the phones bluetooth, do not remove from app
• Cleared the Fitbit apps cache through phone settings / apps / Fitbit
• While their let's stop the app and swipe app out of memory. 
• Removed the Fitbit app / restarted phone / installed fresh copy of the fitbit app. 
• Checked the help docs