Device not working after Fitbit app update

[SunsetRunner]

Have a Samsung Galaxy S9 paired with a Versa that just quit working after the new update.  I've tried all the suggestions in the Help file, all the suggestions here, deleted and reinstalled the app, etc...any update as to when this will be corrected?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @SunsetRunner, welcome to the Community Forums!

I appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which difficulties you're experiencing with your device when you say that it quit working? Is your Versa not syncing anymore? Are you able to open the Fitbit app? Please expand on this so we can move forward with this situation and get you back on track as soon as possible.

Looking forward to your reply. Let me know if you have any additional questions. 

[SunsetRunner]

About two weeks ago I stopped getting messages and notices.  A couple days later I noticed the time was off.  I tried to synch and my Versa basically stopped all together.  I uninstalled the app, reinstalled, forced stopped, cleared the cache and the data.  I try to set up the device and get to the code ... but nothing.

[RicardoFitbit]

Thanks for your reply and update @SunsetRunner, sorry for the delay in responding your post.

I appreciate the details that were shared in your post. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

[Jcaci]

Im having the same issue,  it used to work perfectly fine before the new update,  im currently waiting for help support e mail  so they can help with issues,  I have tried everything including settings on my android.  Right after the new update!

[SunsetRunner]

Hello!  Still having the same issues.  I've done everything but reset my phone.  Lol.  About to give up.  It's been 3+ weeks.

[SunsetRunner]

Hello!  Yes I've tried all those steps and still no luck.  I can still get all the way to putting in the code but I can't get pass that.