Difficulties syncing with the Android app

[lja22]

It started with my Charge 2 not syncinh. I uninstalled the app and now I can't sign in and it says undermaintenance! It's always a pain syncing android. With apple it was ok but I'm not with apple anymore! So what do I do with my watch that cannot be synced? Stare at it? The watch is so cool with all the features until I have to sync. Please fix your android app! I am sick of this.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @lja22! Sorry to hear about the syncing difficulties you've been having with your Android phone. 

Have you checked if your Android phone is included in our list of supported devices? 

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The latest version of the Fitbit app is installed on your phone.
• The Fitbit app is allowed to run in the background on your phone. 
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. 
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. 
• Your phone isn't managing other Bluetooth connections.
• Your phone doesn't have a syncing issue listed in Which Android devices have known issues with the Fitbit app?
• Your Fitbit device's battery isn't critically low.

Depending your phone, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

If your Fitbit device still won't sync, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart it. 
5. Uninstall and reinstall the Fitbit app.
6. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 
7. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

PS: I moved your post to the Android App board as it think your topic is more related to the app than the Charge 2. 

[Juck]

I have this same problem. I've tried everything but nothing works. I am so fed up with it. I don't think I'll ever buy another one when my alta goes.

[MarreFitbit]

Hey there @Juck, thanks for stopping by and following my suggestions! Since this sounds a bit more serious, I've created a Support Case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.