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Dim display brightness

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‎09-23-2020 07:09 - last edited on ‎09-29-2020 15:38 by Fitbit Moderator

‎09-23-2020 07:09 - last edited on ‎09-29-2020 15:38 by Fitbit Moderator

My screen does not light up when I turn my wrist and when I push the button on the side it is very faint.

 

It is synced and fully charged.

 

Moderator Edit: Clarified subject

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‎09-23-2020 11:33 - edited ‎09-23-2020 11:36

‎09-23-2020 11:33 - edited ‎09-23-2020 11:36

Hi, there are a couple of settings that affect the device brightness. (This is on charge 4) You need to go into the device settings, swipe left from the clock to settings and touch settings. Brightness offers auto, normal & dim, set to auto or normal. Swipe up until you see "Do not disturb and "Sleep" these need to be off. You need to ensure that if you have a sleep schedule set you are not in the time period it covers.

Return to clock screen and sync with the app.

That should do the trick

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎09-29-2020 15:38 - edited ‎09-29-2020 15:40

In response to Gr4ndp4

‎09-29-2020 15:38 - edited ‎09-29-2020 15:40

Hi @KLBryant, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Fitbit device are you using? I recommend you to try the helpful steps that were shared by @Gr4ndp4 and let me know if the issue persists. If such is the case, you can restart your Fitbit and lets make sure that the QuickView feature is currently enabled. To do so, please tap your Fitbit image in your profile and then, after scrolling down you'll find the option. 

 

I'll be here if further assistance is needed. 

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