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Divice will not sync

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‎08-26-2016 12:02

‎08-26-2016 12:02

This is the third time since purchase in June that I am unable to sync or track data. I followed "help" advice and re-installed device and am still not able to sync device.
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‎08-27-2016 15:29

‎08-27-2016 15:29

@JuliRam A warm welcome to the Community! Thank you for the troubleshoot that you've tried. Before contacting customer support, please confirm that you tried this syncing procedure posted by @AlejandraFitbit. If you did, then contact them and let them know the steps that you already did. 

 

Hope this helps. Let me know how it goes. 

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