Email notifications won't turn off

[mssinister04]

I keep on turning off email notications and it keeps turning back 

Moderator edit: subject for clarity 

[Sweetbamafan]

Uninstall and reinstall the app. It worked for me.

[Alisharma]

Me too, finally stopped receiving email notifications. 

[georgiaelk]

It has now been ANOTHER week and the issue persists.  Please indicate when we may expect a resolution.  

I am now unable to sleep with my Fitbit and have taken to having to remove it multiple times per day, due to the persistent email notifications.

[Zrocck94]

It was suggested yesterday by another user to Uninstaller the fitbit app and reinstall. I tried this and it Does allow me to disable email notifications and it Does save the setting. Not sure if they did roll a fix, but the above does work.

[Mltada71]

Hey all - it looks like - finally - if you Uninstall & reinstall - you can disable the email notification.  Would have been nice to been notified of this fix but I did this and it seems to be working.

[steveroe]

Looks like they've rolled back the version available via Google Play. When I checked the other day I had version 3.41 (20243562) installed, following an uninstall/reinstall today I now have 3.39.2 (20243554)

I spoke to @fitbitsupport via DM on Twitter yesterday and they said "We would like to confirm that our team is aware of the issue and they are working to identify a resolution as quickly as possible"

[FBGerbil]

Same here. Uninstall/reinstall is finally working now they silently are offering an earlier version of the app. Would have been nice to let us know. 😕

[Waazoo]

They had to have done a roll back...it was one of the first things they asked me to do.....when it didn't work they asked me to factory reset my watch.... nothing worked then....but yes   a simple uninstall and reinstall seems to bring me to pre update. 

[Mltada71]

Makes sense - if they couldn't figure out what the software issue was after a week that they would do this.

[LiliyaFitbit]

Hello everyone. Thank you for the updates in this thread.

Thank you for the efforts to resolve this, sharing the solutions and tips to help other users. I understand that this can be very frustrating and appreciate your feedback. While our team is actively working on this issue, please try uninstalling and reinstalling the Fitbit app. I apologize for the inconvenience, your patience and understanding while this is resolved is appreciated.

See you around.

[Bogr]

I did that and it didn't work on my charge 3

[Deechte]

There's a new update in the Play Store from 24 April. Does it solve the problem?

[Bogr]

Just checked I have no updates. Maybe it is still coming. 

[Deechte]

It's 3.41.1.I got it a day after reinstalling.

[69CeeJay]

I have the issue with 3.39.2 from 2nd March. No newer version being offered. Really annoying on my Sense, kills battery life with insesant notifications. 

[Bogr]

I feel your pain. Charging my battery all the time. If only they would come out with a fix.

[Lbskp]

I am trying to turn off email notifications,  but each time i google them to Off in the notifications section of the app and  hit back arrow,  the app says enabled again.  

[StevosVersa3]

Who knows...Fitbit's motto is, zero communication and zero quality in their product!!

Try their new update and see how it goes.

[Bogr]

I would love to try an update but have not received any update to try.

[Deechte]

It's 3.41.1.I got it a day after reinstalling.

I didn't try it yet. But upon looking today, it's not available anymore. 3.39.2 is the available version now, which works fine BTW.