Error code: Network operation failed

[evosam]

I am getting this when I am trying to create a food plan, been down since yesterday

 Moderator edit - updated subject for clarity

[Jowhite101]

It's broken on both iOs and Android and has been for weeks. 

[murdochi]

It would be amazing if someone from the actual support side could let us know:

a) what the problem is

b) why the problem started

c) when the problem's going to be fixed

Rather than the usual "we're working on it, stay tuned for updates, also make sure your app's updated!" non-updates we normally get from Fitbit.

[SnowSti]

This has been driving me nuts as well for weeks. 

----

This is a significant production breaking bug and you're just sitting around without updating the community.

I created a forum account just to rant about this because it's so annoying. 

Get this escalated and fix it!

Moderator edit - word choice and formatting

[JRNORTH]

Still broken - Google Pixel 9. I have been trying for a month and have read all of the "tricks" and done all of the tricks. This is a straight up Google problem.

Yes, I have gone all the way of clearing the data, removing the app, restarting the phone, reinstalling the app, and walla .. still an issue.

[AutumnHallows]

Getting the same exact error for a whole week now. 

[pbaines]

@MarioSFitbit Are there any updates on this? It's been a while. Also, why isn't this downtime document on the Status Dashboard (https://status.fitbit.com)? It's been broken for weeks now! 

[dskelly77]

I received a response today from Fitbit Support, and all it said was:

"Thanks for reaching out to the Fitbit Customer Care Team.

Thanks for letting us know about this issue. We’re aware of it and are
working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward
to getting you back on track."

[CYBEREX777]

It doesn't work for me either.😭

[Azzibass]

Yep, having same issue.

[JRNORTH]

Issue still exists.

[pbaines]

I got an update 2 hours ago - so I was hopeful that something had been fixed. 

But no, it's still broken. 

[Anna_Rosegold]

What someone suggested in the iOS chain on this same problem: "One word of advice, stop troubleshooting following the 'recommended' steps, you will only mess up your phone and app settings for nothing." I rather agree. It's a terrible hassle and you lose settings you probably don't even remember anymore how to redo.

[pbaines]

Update from @MarioSFitbit on the iOS board:

https://community.fitbit.com/t5/iOS-App/Changes-to-calorie-goals/m-p/5819143/highlight/true#M183765

[SnowSti]

Nothing new there unfortunately.  Just the standard response that they're looking at it.

[Shannymay]

It's still happening. And from what I can see from all the various threads that are weeks old they (Fitbit) seem to not care to fix it. Or at least to let us know it's a known issue.

[witawitapepepsi]

Update didn't fix the issue, it's so odd how a network issue is dependent on the calories you burn in a day. Also, bring back the sedentary option, I don't like when it's around dinner time and my calories left for the day updates and suddenly it's like 150 calories less.

[Jay2015]

Is anyone else now seeing the calories out in the chart aren't showing up but its still giving the calories out below the chart? 

WHAT IS GOOGLE DOING TO THIS APP!? 

It ain't broke...well it wasn't before they got their greedy hands on it.

[Jay2015]

Okay as of yesterday fitbit nutrition section is now 1 day ahead. Today is Thursday but it is logging my food entries for Friday. What in the actual.... 

[KayT]

Same. I had to relocate my food yesterday because it was added to the previous day 

Food plan still not working.

 

[Jay2015]

Honestly I dont understand how this breaks suddenly but they claim they cant send a fix outside of updates??? Clearly they did something outside of an update here..