Error code: Network operation failed

[evosam]

I am getting this when I am trying to create a food plan, been down since yesterday

 Moderator edit - updated subject for clarity

[KayT]

Mine updated this afternoon and it didnt fix the food plan issue and now my water intake won't let me log. Please fix the bugs in the app Google. 

[Emro23uk]

There's a work around "apparently" but not sure how the work around actually works because it wasn't explained properly 🙄 

[dskelly77]

Well, as of yesterday (March 22), there was a slight improvement on mine.  It is at least showing the correct food plan again, though I still cannot update it.  The bug is still there as far as that goes.  I've also noticed on my Pixel 3, calorie burn seems to be correct again.

[Ahedlund]

In addition to the issue with the calorie count and food plan math,, I just literally watched my app switch my steps for yesterday from 10622 to 8600 at midnight!!! This is not right. These errors need to be fixed. I just bought the latest pixel watch so it is happening on that device as well. 

[Emro23uk]

@Ahedlund turn off health connect if you have it on. I did that yesterday and my steps showed correctly again. Food plan still won't save and is showing as undereating when I've overeaten and vice versa but cals are correct and showing right. 

[Ahedlund]

I don't have health connect on. A couple weeks ago it was double counting
all my steps, now it seems to be taking them away.
I hope they fix all these issues soon

[Emro23uk]

@Ahedlund yeah same, you'd think something so important would be sorted straight away and not take weeks. I'm currently looking into other tested fitness watches and reading reviews whilst waiting. Been with Fitbit since 2011 but think it's time to change. 

[Ahedlund]

Check yours. Mine is fixed. It wasn't as of an hour ago. I hope this stays.
I was able to update food plan and it is not showing my deficit for
yesterday correctly.!!!

[CYBEREX777]

I just checked and everything works for me too.

[SanderKay]

Phew, it finally worked! 🤗

[Emro23uk]

@Ahedlund Hallelujah 🙌🏻 yes mines finally showing correctly too 🥳 Thank god for that 🙏🏻

[Anna_Rosegold]

I can finally add a food plan. Now the only thing that's still erroneous is the Nutrition section in the daily view itself (without clicking the Nutrition section open), that shows a "[number] cal over target" that seems to be some completely random number, nothing to do with the Energy burned or target.

[Jay2015]

Omg thank you! I can too hallelujah. I'll have to check that section now but finally for the other one!

[Emro23uk]

Mine has stopped working again 😭 Shows as under eaten on main app page, then over eaten when I click on it 🤷🏻‍:female_sign: It seems that over a month on, it still hasn't been rectified correctly/properly 🤬

[Azradox]

Works for me now too, I was finally able to change my food plan.

@Emro23uk: Sometimes the kcal on the start page or the food page are not actualized and it says I am under or over. But once I pull down and hold the Fitbit start page for a second until release to force a refresh of my tracker and the app, it refreshes the kcal values too, after I open the food section, wait a couple of seconds and then tab back to start page.

If nothing changes and/or the app failed to sync the tracker, sadly that happens from time to time to for me, I hold down the Fitbit app icon on my phone start screen, click on the "i", force quit the app, delete the cache files (in the same app information page where you force quit the app) and then just start Fitbit again and pull down for refresh, works every time for me. 

Best regards